What is a Global Capability Centre (GCC)?
A Global Capability Centre, also called a Global Captive Centre, is a wholly-owned extension of your enterprise that consolidates high‑value functions such as Finance & Accounting, HR, IT, CX, etc., under a single framework.
Setting up a GCC in India or the Philippines gives you direct control over process quality, security, and transformation velocity, while tapping into deep, specialist talent and optimising total cost of ownership.
India’s GCC Landscape
1,700+
GCCs Operating
in India
$105 BN
Market Size
by 2030
2.8 MN
People
Employed
35-40 %
Faster
SLAs
How IMS GBS Helps Build High-Performance GCCs
1. Strategic Advisory
- GCC business case, Op‑Model design, and value realisation roadmap.
- Location strategy (India, Philippines, multi‑city), talent mapping, and risk analysis.
2. Compliance by Design
- Legal entity setup, tax registration, and regulatory approvals.
- Security and privacy engineered to CIA‑triad principles.
- Certified frameworks: GDPR, HIPAA, Cyber Essentials, ISO 9001:2015, ISO 27001:2022, ISO 27701:2019, SOC 2 Type 2.
3. Workspace &
Secure IT
- Enterprise‑grade facilities with access control, DR/BCP, and 24/7 uptime.
- Zero‑trust architecture, endpoint hardening, and SIEM/SOC monitoring.
4. Operations & Governance
- HR, payroll, finance operations, and vendor management embedded into your GCC.
- Policy libraries, SOPs, RACIs, and KPI/DICE governance for consistent outcomes.
5. Transition & Knowledge Transfer
- Structured process migration, playbooks, and a shadow‑stabilise‑own methodology.
- Change management, L&D, and leadership enablement.
6. Dashboards & Continuous Improvement
- Real‑time service dashboards for SLAs, quality, throughput, and cost‑to‑serve.
- Automation pipeline (RPA/IPA), Lean Six Sigma, and quarterly value reviews.
Global Business Solutions Delivered Through Your GCC
We align people, process, and technology to integrate seamlessly with enterprise operations
and deliver measurable impact.
Finance & Accounting
Streamline operations, enhance accuracy, and boost agility with integrated finance
strategies.
Business Process Management
Optimise workflows, and elevate quality across core business areas.
Marketing
Utilise automation, AI, and data analytics to drive marketing innovation, and accelerate
business impact.
Information Technology
Upgrade infrastructure and applications with secure, modern IT systems.
Human Resources
Tap into specialised talent that drives innovation,while aligining your operations with
business goals.
Market Research & Business Consulting
Formulate data-driven decisions with actionable insights.
Customer Experience (CX) Excellence
Gain a competitive edge, and build loyalty through personalised customer journeys.
Robotic Process Automation (RPA)
Automate tasks to free teams, fuel agility, and sharpen precision.
Why IMS GBS?
A boutique, outcome‑led partner – blending onshore advisory with global delivery. We are automation‑first, compliance‑driven, and fully transparent across SLAs, TCO, and value metric for your GCC.
Multi-Domain Expertise
Access specialist, cross‑functional talent via our niche boutique supplier model, powering streamlined, efficient, and high-impact GCC deployments across industries.
Bespoke Global Business Solutions
Leverage tailored GCC strategies, operating models, and workflows meticulously aligned to your enterprise – delivering accurate, relevant solutions with measurable impact.
Unmatched Regulatory Compliance
Reliable Onshore Support
Work with experienced onshore advisers who bring market‑relevant insights, and ensure seamless coordination throughout your GCC journey.
Transparent & Flexible Engagement Models
Benefit from clearly defined pricing with no hidden margins, alongside pilots, phased scale, or open‑ended GCC engagements tailored to your needs.
Automation & Tech Proficiency
Embed automation, analytics, and managed solutions into your GCC from day one -freeing your teams to focus on strategic growth.
Insight-Driven Dashboards for Real Time Visibility
Gain complete transparency through in‑house‑developed dashboards tailored to your GCC operations, providing live updates for smarter, faster decisions.
Round-The-Clock Availability
Years of Industry Expertise
Countries Served
NPS Score
Global Clientele
Workforce
Explore Our Other Models
Built-Operate-Transfer (BOT) Model
End‑to‑end setup and operations managed by IMS GBS, followed by a seamless, low‑risk transfer of ownership to your enterprise.
- Quick setup and launch
- Seamless handover
- Built to scale
Shared Service Provider
An outcome‑based delivery where IMS GBS runs your function end-to-end – driven by SLAs, automation, and continuous improvement.
- Better time‑to‑value
- Predictable commercials
- Scalable capacity
Frequently Asked Questions
Everything you need to know about our Global Capability Centre (GCC) model, and how it can transform your business operations. s.
Why choose India or the Philippines for a GCC?
Deep talent pools, mature delivery ecosystems, lower total cost of ownership, and strong governance – proven hubs for scaling complex operations.
Which industries are best served by the GCC model?
Broad fit: BFSI, Healthcare, Technology, Manufacturing, Real Estate, Retail, and more—IMS GBS tailors playbooks per domain.
Can mid‑market enterprises benefit from a GCC?
Yes. A right‑sized GCC improves control, standardises processes, and accelerates digital transformation.
What engagement models does IMS GBS offer?
Bespoke GCC, Build‑Operate‑Transfer (BOT), and Managed Service Provider (MSP) — select by ownership preference, speed, and risk appetite.
